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How to Fix Internet Problems

How to Fix your internet connection problem

Internet connection problems can be frustrating. Rather than mashing F5 and desperately trying to reload your favorite website when you experience a problem, here are some ways you can troubleshoot the problem and identify the cause.

Ensure you check the physical connections before getting too involved with troubleshooting. Someone could have accidentally kicked the router or modem’s power cable or pulled an Ethernet cable out of a socket, causing the problem.

Method 1 :

1.Determine if the problem lies with your computer or with the network. Can other devices on your network connect to the internet? If the answer is yes, then the problem is likely rooted in your computer's settings or hardware. If no other devices or computers can get online, then the problem is likely with your networking hardware or network configuration.

2.Restart your computer. This may seem like a useless suggestion, but restarting your computer is often the easiest way to fix a vast majority of the issues you may be having. A simple reset will clear out bad settings which could be causing your connectivity issues, and if it doesn't help, it only took a minute.

3.ry a different website or program. There's always a chance that the website you are trying to visit is currently down, or the program you are using is having server problems on its end. Try another website or online program to see if you can connect.
Try another web browser if possible as well. For example, you may be having a problem with Chrome, but Firefox will work. If just one of your web browsers is at fault, see the articles below for instructions on repairing it:
Internet Explorer

4.Reset your network hardware. If your internet connection was working fine and now it's not, the most likely culprit is your network hardware (modem and router). Resetting these devices is a quick and easy fix that will solve most networking problems.

  • Unplug your modem and router's power cables.
  • Wait about thirty seconds.
  • Plug your modem back in and wait a minute for it to completely power on.
  • Plug your router back in and wait a minute for it to power on and connect.
  • Try loading a web page on your computer. If the problem persists, move on to the next step.

5.Ensure your wireless adapter is enabled (laptop only). Many laptops have a switch or button that turns the wireless adapter on and off. If you've accidentally pressed the button, your computer will disconnect from the network. Press the button or toggle the switch to turn your wireless adapter back on.
You may have to hold the Fn button in order to be able to press the Wi-Fi button.

6.Repair your connection. There could be a software problem on your computer causing the connectivity problem. Both Windows and Mac have built-in repair tools that you can use to try to fix the issue.
Windows - Open your Network Connection window by pressing ⊞ Win+R and typing ncpa.cpl. Right-click on your network adapter and select "Diagnose". Windows will scan for problems. Follow the prompts to attempt to fix any problems that are found.
Mac - Click the Apple menu and select "System Preferences". Select the "Network" option and then click "Assist me". Select "Diagnostics" from the list of options. Follow the prompts to run a diagnostic scan on your network and attempt to automatically fix issues.

7.Problems With a Specific Website
If you’re experiencing issues accessing websites and ping seems to be working properly, it’s possible that one (or more) websites are experiencing problems on their end.

To check whether a website is working properly, you can use Down For Everyone Or Just For Me, a tool that tries to connect to websites and determine if they’re actually down or not. If this tool says the website is down for everyone, the problem is on the website’s end.

8.Modem & Router Issues
If you are experiencing problems with a variety of websites, they may be caused by your modem or router. The modem is the device that communicates with your Internet service provider, while the router shares the connection among all the computers and other networked devices in your household. In some cases, the modem and router may be the same device.

Take a look at the router. If green lights are flashing on it, that’s normal and indicates network traffic. If you see a steady, blinking orange light, that generally indicates the problem. The same applies for the modem – a blinking orange light usually indicates a problem.

If the lights indicate that either devices are experiencing a problem, try unplugging them and plugging them back in. This is just like restarting your computer. You may also want to try this even if the lights are blinking normally – we’ve experienced flaky routers that occasionally needed to be reset, just like Windows computers. Bear in mind that it may take your modem a few minutes to reconnect to your Internet service provider.

If you still experience problems, you may need to perform a factory reset on your router or upgrade its firmware. To test whether the problem is really with your router or not, you can plug your computer’s Ethernet cable directly into your modem. If the connection now works properly, it’s clear that the router is causing you problems.

9.DNS Server Problems
When you try to access, your computer contacts its DNS server and asks for’s IP address. The default DNS servers your network uses are provided by your Internet service provider, and they may sometimes experience problems.

You can try accessing a website at its IP address directly, which bypasses the DNS server. For example, plug this address into your web browser’s address bar to visit Google directly:

If the IP address method works but you still can’t access, it’s a problem with your DNS servers. Rather than wait for your Internet service provider to fix the problem, you can try using a third-party DNS server like OpenDNS or Google Public DNS.

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